Proud to Launch our Home First Support Service

Here at Cavell Healthcare, we are always looking at ways to better meet the needs of our clients, so we could not be more delighted to launch a dedicated new service to fast track care for people in their own home.

There is no question that demand for our services has never been higher and we know that here in Norfolk in particular the proportion of people living at home and dependent on care, or waiting to get back into their homes but require support from a care provider (known as “unmet needs”) is higher than the national average. As such, the industry is struggling to meet demand and the delay means that the elderly and vulnerable and not receiving the care they need, or find they are spending longer than needed in hospital whilst they wait for the necessary care arrangements to be put in place.

Care providers like us get daily requests from people looking for a care provider with staffing capacity to deliver support, and this can become a bit of a postcode lottery when trying to fit new clients in with the existing daily routines. We never have staff waiting for work which means taking on extra capacity is often a waiting game.

To address this, we are putting together a dedicated fast response care team to deliver our new Home First Support service.

The new service will offer a wide range of care support which can assist in ensuring people can remain in or return to their homes. Services include support on return from hospital, care for recovery, condition-led care, palliative care, respite support and companionship. Home First Support will also be on-hand to deliver round the clock and emergency care.

The delays in finding care providers to deliver these services mean people are either not getting the care they need or enduring lengthy hospital stays, which has a negative impact not only on their health but puts increased pressure on demand for hospital beds.

The purpose of our Home First Support team is to have qualified professional care givers who can step in and deliver this critical support on a short-term basis, for up to twelve weeks, whilst a more long-term solution can be found if so required; sometimes that can be recruiting a new staff member to deliver a regular care package or perhaps re-working a shift pattern to accommodate the new client. These things take time, so our Home First Support team will focus on providing the immediate care to meet the needs of individuals from the moment that need is identified, and a dedicated manager will be involved in helping the clients and families plan the best options for them for the longer term, whilst ensuring the immediate needs are addressed.

Our goal is to create a Home First Support team that will consist of 12 qualified care givers working in pairs and easily identified in specially branded cars and who will be on call to deliver urgently required care and support across Norfolk and Suffolk. We are now actively recruiting for home care staff to support the delivery of this new service and in fact we are always looking for live-in carers and support professionals to join our team. As an accredited training provider we are able to offer all the training needed for anyone who has not worked in the sector before, so if you are considering a career in care or looking for a new challenge, we would love to hear from you.

To find out more about joining our team or this exciting new service, please call on Norwich 01603 340 044 or Lowestoft 01502 447 660.